Frequently Asked Questions

Marvinet considers the security of its users to be a key element of its service. In order to protect the legitimacy and security of all users registered on the platform, Marvinet requires each of its users to complete an onboarding process aimed at legitimizing the legitimacy and existence of each company and user that registers on the platform.
Our control and verification systems allow us to accurately certify:

• The existence and legitimacy of each company on the platform
• The legitimacy of each user connected to the platform
• Absence of tax fraud/bankruptcy reports against users registered on the platform

If you do not pass Marvinet’s verification process, your account may be limited in the functionality available on the platform or even permanently deleted.

An unverified account will not be able to perform transactions and trading within the platform and will not be able to communicate with other users.

Cases in which your account may not be accepted on the platform include, but are not limited to, the following:

• Failure to provide the required tax documentation at the time of registration
• Failure or fraudulent submission of KYC (Know Your Customer) verification information
• Tax domicile in one (or more) of the blacklisted countries
• Existence of historical records related to fraudulent or bankruptcy activities
• Corporate ownership by persons meeting one or more of the above criteria

No, once your identity has been verified on Marvinet, you can use the account without having to repeat the verification process each time. For some specific borderline cases, you may be required to periodically supplement some previously uploaded documents. Example: expired identity document.
In any case, Marvinet reserves the right to request additional documentation at its sole discretion.

At Marvinet, we are always at the forefront of ensuring the security of our users. To this end, we work with the best business partners who allow us to conduct continuous monitoring operations against all participants in the Marvinet network. In the event of negative records against one of our users, we guarantee immediate action, which, depending on the case, may result in temporary or permanent exclusion from using our platform.

For verification on Marvinet, documents such as a copy of an ID, proof of business legitimacy and other relevant information may be required. All users participating in the platform are also required to provide proof of identity by means of a short video clip, similar to the activation of other services (phone cards, bank accounts, etc.).

KYC (Know Your Customer) and KYB (Know Your Business) are verification processes that Marvinet uses to identify and authenticate users and companies, ensuring a secure and reliable business environment. Given the presence of banking activities in the platform, we are required to provide security and user control standards equivalent to those of a traditional banking system.

Marvinet has a strict data management and sharing policy that ensures the confidentiality and security of user information. The data collected from users is only used internally within the platform and is only shared with our direct partners who use it to deliver the services offered. These partners are, for example: escrow agents, integrated logistics services, etc.
The data of the users registered on the platform and the data of the associated companies will not be shared externally for any purpose whatsoever.

Marvinet adheres to relevant industry standards and certifications to ensure reliability and compliance of verification activities. By working closely with our partners, the Marvinet platform operates within the full scope of international regulations governing economic and transport movements.

Marvinet uses blockchain technology to ensure the security, transparency and integrity of transactions. The blockchain records and verifies every transaction in an immutable and decentralized manner, allowing us to uniquely validate every contract of every transaction made on the platform by applying a timestamp that uniquely identifies the tagged file.

The use of blockchain on Marvinet allows for greater security and reliability of transactions, ensuring that agreements made on the platform cannot be changed manually.

No. Marvinet uses a decentralized smart contract system based on the Ethereum blockchain specifically to ensure total transparency and immutability of the recorded data. As proof, the code running on the Ethereum blockchain is freely searchable on the EtherScan platform.

To place a listing on Marvinet, you can use the platform’s bidding function, known internally as “Listings”, to specify the details of the listing and the terms of the negotiation you wish to undertake.

Depending on your role in the transaction (buyer or seller), you can specify whether you are looking for a product to buy (WTB) or to sell (WTS).

In any case, the creation of an offer on the platform includes a negotiation phase in which it will be possible to define and agree the terms with the counterparty. It is then possible to enter into individual negotiations with all interested users. Marvinet guarantees transparency and security at every stage of the negotiation thanks to its integrated control and verification systems.

Marvinet offers integrated messaging tools that allow users to communicate and negotiate directly on the platform, facilitating the management of negotiations.

We have designed our transaction system to be as close as possible to the way our users already work on a daily basis, but to improve it and make it suitable for modern times.

Thanks to the integrated transaction system, you will be able to negotiate with your counterpart on the quantity of items to be sold at the respective unit price and the warehouse designated for the execution of checks.

An escrow system helps protect payments and ensure compliance with agreements between parties to a transaction. Funds are held securely and released only when agreed upon conditions are met.

The payment is released from the escrow system once the conditions agreed upon in the agreement have been met and verified. In the case of Marvinet, the checks that authorize the release of funds are delegated to our logistics partner of choice, Alpi World.

The movement of funds is approved by our lead escrow agent, United International Management Ltd, authorised and regulated to hold client money by the UK Financial Conduct Authority.

In the case of funds used for the balance of logistics and transaction fees, the wallet built into each user’s corporate account will be used. This wallet is prepaid and can be recharged by credit card or bank transfer.

In the case of funds used to purchase goods on the platform, we only accept payment by SWIFT/SEPA bank transfer to the bank account of our escrow agent.

Marvinet does not accept payment by cryptocurrency or any other type of currency.

Marvinet supports a wide range of commodity categories, allowing users to sell products that comply with applicable regulations.
Transactions related to illegal goods cannot be conducted on Marvinet. Any violation of this rule will automatically result in the suspension of the user’s account and a ban from the Marvinet platform, and in case of recurrence, even the suspension of the company.

No. The security of the Marvinet platform is only guaranteed with the simultaneous use of our escrow agent and our logistics partner.

You cannot use Marvinet to conduct transactions with only one (or none) of the escrow or logistics partners.

If the logistical checks reveal problems or irregularities, Marvinet will ask the parties involved to resolve the matter amicably and then issue an addendum to the original contract.

If an amicable resolution is not possible, the transaction will be canceled, the goods will be returned to the seller, and the amount in escrow will be returned to the buyer.
In all cases, transaction and logistics fees, which are split between the buyer and seller, will still be due.

In case of missing or incomplete funds, Marvinet will request a supplement from the buyer before proceeding with the transaction.

By default, our logistics partner’s goods inspections include conformity and quantity checks of the goods. This allows us to ensure that the goods that have passed the logistics checks match what was requested at the negotiation stage.

EMI (Escrow Management Interface) is an interface that allows users to efficiently manage payments and escrow for transactions on Marvinet, providing an intuitive and secure experience.

The integrated logistics used by the Marvinet platform utilizes a global network of logistics partners in 172 countries around the world to manage and coordinate the safe and timely transportation and delivery of goods. Through our partnership with AlpiWorld, the world’s leading transportation company, we can ensure competitive transportation pricing and fully integrated functionality within our web and mobile platform.

In the event of damage or shortage provenly occurred during transportation, insurance is provided by Marvinet.

Yes, you can use the tracking feature to monitor the status and location of your shipments directly on the Marvinet platform.

You can rely on your transport partners to handle or collect the goods traded on the platform. However, it is necessary that the goods transacted are inspected in our contracted inspection centers in order to guarantee the legitimacy of the goods received.
You can request the use of your preferred carrier directly on the platform, during the process of completing the transaction. In this case, all you have to do is coordinate with our control centers, conveniently through the platform, to agree on the delivery date.

It is not possible to delegate the performance of commodity checks to institutions outside of Marvinet, as commodity checks must be performed in a controlled and certified environment for the output of such checks to be transposable by our escrow agent for the release of funds.

Our control centers are also trained to share all control results directly in the platform through documentary and multimedia documentation to ensure maximum transparency of the control results for both parties.

Shipping costs for transactions on Marvinet may vary depending on several factors such as the weight, size and destination of the goods.

Direct cost estimates will be provided during the process of completing the transaction. If the quote you receive does not meet your requirements, you are always free to use a carrier of your choice who will arrange for the goods to be delivered directly to our control center.

No, on Marvinet shipping costs are transparent and clearly communicated during the transaction process.

Yes, you can request additional inspections or services based on your specific needs. Assistance with your requests will be provided directly by the inspection center handling the inspection of the goods. In case the additional checks fall outside the initial agreed requests, a new proposed rate will be provided on the platform, to be pre-emptively approved.

Transportation insurance covers damage or loss that occurs while goods are in transit.

Goods on Marvinet can be transported by a variety of means, such as trucks, ships or airplanes, depending on the shipping needs and characteristics of the goods.

Marvinet works with logistics partners with proven experience and expertise to ensure efficient logistics management supported by appropriate quality and safety standards. All information regarding the certification of our partners is available on the Alpi World website.

The Marvinet Web App allows you to perform a wide range of activities, including creating offers, managing negotiations, monitoring transactions, communicating with other users, and tracking the progress and status of your transactions over time in real time.

Marvinet is the ideal tool to make your B2B trading as easy and productive as possible.

You can access the Marvinet Dashboard after logging in to the web application.

If you experience problems with the Marvinet Web App, you can contact our customer service department for support and troubleshooting.

Yes, the Marvinet Web App is available on both desktop and mobile devices, giving users maximum flexibility and accessibility.

We also plan to release a native iOS / Android application that will further enhance the application’s usability on mobile devices.

Yes, Marvinet offers dedicated support for customer onboarding, providing personalized assistance to ease the process of integration into the platform.

If you need assistance with onboarding to the platform, please contact us at onboarding@marvinet.com and one of our representatives will get back to you as soon as possible.

The wallet on the Marvinet platform is an integrated tool that allows you to manage funds and transactions on the platform. You can upload funds to your wallet and use them to make payments and transactions within Marvinet using a credit card or bank transfer.

The cost of using Marvinet includes an initial registration fee, which is necessary to cover the cost of onboarding and verifying business information, and a monthly subscription that allows the use of our application.

By executing transactions on the platform, our users are subject to payment of a transaction fee, which covers logistics checks, warehouse storage and transaction execution insurance.

The cost of using the Marvinet platform has been calibrated so that our network can be used by both the large multinational corporation and the small start-up company.

Specific pricing details are available on the Pricing page of our website.

No, there are no hidden costs at Marvinet. Full details of costs will be transparently communicated during the payment and transaction execution process. You can find more details on our pricing page.

Yes, there is a fee for Marvinet’s corporate identity and trustworthiness verification process. This onboarding process is done once per account and allows us to ensure the integrity and legitimacy of all users participating in our network.

Marvinet offers customized business plans that can be tailored to the specific needs of companies. Users can independently choose which plan to adopt by selecting it from the appropriate pricing section of our website.

For companies with specific needs in terms of functionality, it is possible to create plans tailored to their needs. We encourage you to contact us at sales@marvinet.com to request a consultation with one of our dedicated experts.

Payment information on Marvinet is stored securely and in accordance with privacy regulations. Appropriate measures are taken to ensure the security and confidentiality of users’ personal and financial information.

Marvinet does not personally store payment information related to credit cards used for platform payments, but relies on technology provided by Stripe.

If you decide that you no longer wish to use the Marvinet platform, you can request a refund of the amounts in your company wallet at the time of your account cancellation request.

To request a refund of your funds, please email us at support@marvinet.com and we will be happy to assist you.

NOTE: Only the administrator user of the Marvinet account has the right to request the termination of the account and the corresponding return of available funds.

Logistics fees are charged based on the services requested at the time each transaction is completed. Expenses related to logistics fees are deducted directly from the funds available in the user’s wallet.

Transaction fees are charged based on the amount and type of transaction when a proposal is accepted on the Platform.

Payment information can be viewed in your personal area or in your account on Marvinet.